We take great pride in the quality of service we provide to you. The pursuit of excellence is never-ending, so it is very gratifying when we hear from our customers that we are on the right track.
"Gentlemen,
Chris Harrison has been walking around Surgient quietly and efficiently fixing things. He is knowledgeable, courteous, and exhibits a genuine desire to help people, be they senior developers or marketing interns. Chris is an excellent representative for IT Freedom and for our move to outsourced IT. Thanks for assigning him to Surgient."
- Don D, Controller
"It's easy to take our computer and internet technology for granted and to expect that it will always be there when we need it. But, this would not be the case if it weren't for the service we get from IT Freedom. I can't think of a time since you started serving us that you haven't always gone out of your way to make things happen. This includes the almost seamless move from one office to another and your working in the wee hours of this morning to have everything back on line after the power outage.
Many Thanks!"
- David C, PE
"Since we are in the service business too, something we try to remember is that when a business relationship is going along with no 'bumps in the road' it's easy for both parties to take it for granted - but when some issue arises (technical problem, failure to communicate, etc) there is the possibility that either 1) the relationship will suffer or fail, or 2) the relationship will become even stronger due to the trust that is built as we work together with our client to resolve the issue.
It seems like our relationship with IT Freedom keeps going for 'door number 2', which is terrific. We appreciate the service and support, and thank you again for working so hard to ensure that our transition to our new space in Austin was as hassle-free as possible."
- Joe Z, President
"Matt has been doing a great job keeping up with our needs. Thanks for the help."
- Charles T, Principal
"Carey, thank you for attending our open house yesterday. IT Freedom did a stellar job in making the office move go very smoothly in regards to our computer system."
- Ron N, Plant Manager
"Hi Carey, I want to let you know how much I appreciate Chris's hard work and efforts. He is always pleasant and gets the job done. I'm really glad Chris and IT Freedom are on our team. Thanks."
- Lee P, Medical Practice Administrator
"Thank you Carey. I hope you understand how much I appreciate your help with this and the new building. If I have not said that - Thank you."
- Mark Z, Internet Business Unit Manager
"Corey, [I] tested internally and externally - everything is working fine. Thanks for the quick response."
- Joyce V, Principal
"Awesome job on the DRP (Disaster Recovery Planning) testing yesterday! Thanks!"
- Brant W, Database Administrator
"Thank you so much for all of your hard work. You make our lives soooooooooooooooooooooo much easier and we DO appreciate it!!!!"
- Geri E, Office Manager
"I just want to say thanks to Cody for hanging in there on this Xerox issue. Due to your and Cyndi's perseverance, we were able to get our new replacement Xerox up and operational on Friday afternoon instead of having to wait for an additional Xerox tech to come onsite Monday morning (which is a horrible time to deal with stuff like this) and do things correctly. Our Xerox techs here in Austin seem to do pretty well, but the Houston techs have definitely left something to be desired. Thanks!"
- Joyce V, Principal
"Yancy, All in my AVPN world is working perfect this morning; mail, access to network files, and even some improved speed in completing remote tasks.
Appreciate your persistence and follow through in implementing a no hassle work around to this difficult problem!"
- Dan W, Chief Financial Officer
"[Cody,] Thank you so much for your hard work on Theos 3,4, and 5. We were able to get T4 out and working in exactly 5 weeks. T3 and 5 will be on the road this week. That is phenomenal. I know it took a lot of work."
- Marsha C, Director of Operations
"Beth, ... I wanted to take a minute to THANK YOU so much for your utmost professional and kind support you have given me. It is always such a pleasure to speak to you."
- Tara A, Attorney
"Hey Mariela-... Kevin is great! He has always shown up when I expect him and follows through on everything I've asked him to do or take care of. Thanks for asking!"
- Wanza B, Director of Operations